FAQs (Frequently Asked Questions)

WHERE IS MY ORDER?

Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way or delivered. Did you get a dispatch email? If yes then the good news is that it’s on its way. However, you can track your order at the right of this content using your order number. If you haven’t got your dispatch email (don’t forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order section on this page.

If you don’t have your order number with you, you can get it by logging into your account here and then by going to ‘Order History’.

ITEM OUT OF STOCK?

Some items do reappear, so keep checking back. Our customer services team won’t know if a product is coming back in or not, you’ll see it on the site first.

WHY IS MY ORDER LATE?

If your delivery date has passed, please contact here and have your order number ready.

WHY HAS MY ORDER BEEN CANCELLED?

If you’ve placed an order and received a cancellation email from us, we’re really sorry. This will usually be because the stock wasn’t in the warehouse when we processed your order. You’ll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and not something we can speed up.

WHY WON’T MY DICOUNT CODE WORK?

Make sure you’ve entered it in the ‘Discount code’ box at checkout – if you put  the incorrect code it won’t work or the code has been expired.

MISSING OR RECEIVED INCORRECT ITEM, WHAT TO DO?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you as soon as possible when you first contact us please include the following information;

  • Your Name
  • Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the Contact Us form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

HOW DO I RETURN?

Good to know…

You’ve got 07 days to send something back to us from the day you receive it.

We’ve gone paperless! You’ll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

Repack your items.

Select your preferred return option.

And paste our address on it:(B 22, Hosiery Complex Phase II Extn, Noida-201305

E-Mail: support@vibefashions.com

Phone: 0120 453 3111

There is no Return & Refund option for orders placed by Cash On Delivery.

WHEN WILL I RECEIVE MY REFUND?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase, default.

There is no Refund & Return For orders placed by Cash On Delivery.

CAN'T SEE THE REFUND ON MY BANK?

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

HAVE YOU RECEIVED MY RETURNED ITEM(S)?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

RETURNS EXEMPTIONS

We cannot offer refunds on used products or the tag is not in place or has been broken.

CAN I EXCHANGE INSTEAD OF A REFUND?

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

DO YOU REFUND THE DELIVERY CHARGE?

No, We can not refund the delivery charges.

PAYMENT ISSUES

If you’re experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card.

PROMOTIONS & DISCOUNTS

If you have a promo code/discount please enter it at checkout – it can’t be applied later.

DISCOUNT CODE NOT WORKING?

Make sure you’ve entered it in the ‘Discount Code’ box at checkout – if you put the incorrect code it won’t work or the code has been expired.

HOW CAN I PAY FOR MY ORDER?

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, Discover, and Diners. We also accept PayPal, Giftcards, and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

HOW DO I CHANGE MY EMAIL ADDRESS?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

HOW DO I CHANGE MY PAYMENT DETAILS?

Log into your account, select payment details, and either add, delete or edit your payment options.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Log in to your account, select “addresses” to add a new one, or edit an existing one.

WHAT IS THE ESTIMATED DELIVERY TIME IN INDIA?

The estimated delivery time in India is 8-10 Working Days.

WHAT ARE THE SHIPPING CHARGES FOR DELIVERIES IN INDIA?

There are NO shipping charges for deliveries in India. Shipping is absolutely FREE.

WHO ARE THE COURIER PARTNERS OF VIBE?

Vibe delivers orders to all pin codes via Delhivery, Bluedart, DTDC, and other courier partners.

Track Your Order Here !

FAQs (Frequently Asked Questions)

WHERE IS MY ORDER?

Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way or delivered. Did you get a dispatch email? If yes then the good news is that it’s on its way. However, you can track your order using your order number. If you haven’t got your dispatch email (don’t forget to check those junk folders) your order is waiting to leave us. Once you have the dispatch email you can track it via the link in the email or by using the track my order page.

If you don’t have your order number with you, you can get it by logging into your account here and then by going to ‘Order History’.

ITEM OUT OF STOCK?

Some items do reappear, so keep checking back. Our customer services team won’t know if a product is coming back in or not, you’ll see it on the site first.

WHY IS MY ORDER LATE?

If your delivery date has passed, please contact here and have your order number ready.

WHY HAS MY ORDER BEEN CANCELLED?

If you’ve placed an order and received a cancellation email from us, we’re really sorry. This will usually be because the stock wasn’t in the warehouse when we processed your order. You’ll get a cancellation email and a refund via the original payment method used. The refund may take up to 7 days – this is the banking process and not something we can speed up.

WHY WON’T MY DICOUNT CODE WORK?

Make sure you’ve entered it in the ‘Discount code’ box at checkout – if you put  the incorrect code it won’t work or the code has been expired.

MISSING OR RECEIVED INCORRECT ITEM, WHAT TO DO?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

To help us get this fixed for you as soon as possible when you first contact us please include the following information;

  • Your Name
  • Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

(The product name and code can be found on your order confirmation email).

If you contact us via the Contact Us form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

HOW DO I RETURN?

Good to know…

You’ve got 07 days to send something back to us from the day you receive it.

We’ve gone paperless! You’ll no longer receive a delivery note in your parcel. Select your preferred return method and get your trackable returns label, just follow the easy steps below.

Repack your items.

Select your preferred return option.

And paste our address on it:(B 22, Hosiery Complex Phase II Extn, Noida-201305

E-Mail: support@vibefashions.com

Phone: 0120 453 3111

There is no Return & Refund option for orders placed by Cash On Delivery.

WHEN WILL I RECEIVE MY REFUND?

Once the refund is approved, the same amount will be refunded to the same payment method used to make your purchase, default.

There is no Refund & Return For orders placed by Cash On Delivery.

CAN'T SEE THE REFUND ON MY BANK?

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times)

2. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

HAVE YOU RECEIVED MY RETURNED ITEM(S)?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

RETURNS EXEMPTIONS

We cannot offer refunds on used products or the tag is not in place or has been broken.

CAN I EXCHANGE INSTEAD OF A REFUND?

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

DO YOU REFUND THE DELIVERY CHARGE?

No, We can not refund the delivery charges.

PAYMENT ISSUES

If you’re experiencing error messages when making a payment, firstly, make sure you have inputted the correct details. Contact your bank to ensure there are no problems with the card.

PROMOTIONS & DISCOUNTS

If you have a promo code/discount please enter it at checkout – it can’t be applied later.

DISCOUNT CODE NOT WORKING?

Make sure you’ve entered it in the ‘Discount Code’ box at checkout – if you put the incorrect code it won’t work or the code has been expired.

HOW CAN I PAY FOR MY ORDER?

Payment options

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, Discover, and Diners. We also accept PayPal, Giftcards, and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

HOW DO I CHANGE MY EMAIL ADDRESS?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

HOW DO I CHANGE MY PAYMENT DETAILS?

Log into your account, select payment details, and either add, delete or edit your payment options.

HOW DO I CHANGE MY DELIVERY ADDRESS?

Log in to your account, select “addresses” to add a new one, or edit an existing one.

WHAT IS THE ESTIMATED DELIVERY TIME IN INDIA?

The estimated delivery time in India is 8-10 Working Days.

WHAT ARE THE SHIPPING CHARGES FOR DELIVERIES IN INDIA?

There are NO shipping charges for deliveries in India. Shipping is absolutely FREE.

WHO ARE THE COURIER PARTNERS OF VIBE?

Vibe delivers orders to all pin codes via Delhivery, Bluedart, DTDC, and other courier partners.